Why documentation matters?
You want to create a great first impression, inform and excite your customers about your products or services, help them when they run into issues, and enhance your company brand.
Documentation is one of the first things customers see when they start using your products or services.
Having a worldwide network of technical writers using the latest authoring methodologies and tools, Accuratica is able to tackle a variety of technical writing projects.
We help you reduce the complexity of you product or service for customers expecting high quality supporting documentation.
- Product or service
- Quick-start or start-up
- Configuration guides
- Troubleshooting guides
- Instruction manuals
- Installation manuals
- Operating manuals
- Commissioning and decommissioning manuals
- Operating instructions and procedures
- Knowledge base entries
- Controlled vocabularies
- Metadata annotations
Serious software documentation can help create trust, enable self-service, reduce the need to contact your support team and boosts more engagement.
- API documentation
- Software user help
- Software guides
- System operation manuals
- System maintenance manuals
- System configuration guides
Authored for the right audience
Our technical writers perform an audience analysis and use a research-based methodology to analyze, organize and present the information based on your audience’s needs and the purpose of the information. The documentation authored according to this methodology have a modular structure consisting of clearly outlined small information units, easy to assimilate.
Good technical documentation will
- Make your product and company shine.
- Provide beneficial customer perception.
- It’s part of your culture, products and brand.
- If you care about your brand, it should be part of your strategy!
People are more willing to recommend products with very quality, but also with very good documentation.