What is Knowledge Management

KNOWLEDGE MANAGEMENT is the process of creating, sharing, using, and managing the knowledge and information of an organization. It involves various activities that help organizations to identify, capture, store, and disseminate knowledge and information among employees, customers, and partners. These activities can be classified into four main categories:

  1. Knowledge creation: Involves generating new knowledge through research and development, innovation, and learning. This can be done through activities such as problem-solving, brainstorming, and collaboration.
  2. Knowledge sharing: Makes knowledge and information available to others within the organization. This can be done through activities such as training, mentoring, and sharing best practices.
  3. Knowledge use: This involves applying knowledge and information to solve problems, make decisions, and achieve goals. This can be done through activities such as data analysis, critical thinking, and collaboration.
  4. Knowledge management: It’s the systematic management of the above activities, including the development of policies, processes, and systems to support knowledge management. It requires activities such as information governance, data management, and knowledge management systems.


Effective knowledge management can help your company to become more competitive, more productive, and more valuable in several ways:

  • Improved decision-making: By making knowledge and information available to employees, companies can improve the quality and speed of decision-making.
  • Enhanced innovation: By encouraging the creation and sharing of new ideas, companies can foster a culture of innovation that leads to new products, services, and processes.
  • Greater efficiency: By streamlining processes and sharing best practices, companies can reduce duplication of effort and improve efficiency.
  • Increased customer satisfaction: By providing employees with the knowledge and information they need to deliver high-quality customer service, companies can improve customer satisfaction.
  • Greater agility: By being able to quickly access and apply knowledge and information, companies can respond faster to changing market conditions and customer needs.
  • Enhanced collaboration: By encouraging collaboration and sharing of knowledge, companies can foster a culture of teamwork and improve communication and coordination across departments and teams.